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1.Management kvality - Spokojenost zákazníka - Směrnice pro pravidla chování organizací

Management kvality - Spokojenost zákazníka - Směrnice pro pravidla chování organizací : ČSN ISO 10001 . Praha : Český normalizační institut, 2008 . 30 s. [1, currently available 1]
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Scientific Library of Central Bohemia in Kladno

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